PRIVACY POLICY FOR ZOOM COMPARE WEBSITE AND SUPPORT

Last updated March 12, 2026

This Privacy Policy for Durget, Gilles (“we,” “us,” or “our”), describes how and why we collect, store, use, and/or share (“process”) your personal information when you visit the Zoom Compare website (the “Website”), contact us through our support form on the Website or by email (the “Support”), collectively the “Services”.

This Privacy Policy applies only to the Zoom Compare Website and Support. For information about how the Zoom Compare application handles your data, please see our Privacy Policy for Zoom Compare App.

Questions or concerns? If you have any questions or concerns about this policy, please contact us by referring to the contact details in How can you contact us about this policy?

SUMMARY OF KEY POINTS

What personal information do we process? When you visit our Website or contact us through Support, we may process personal information depending on how you interact with us. Learn more in What information do we collect?.

Do we process any sensitive personal information? No. We do not process sensitive personal information.

Do we collect any information from third parties? No. We do not collect any information from third parties.

How do we process your information? We process your information to respond to your inquiries, improve our Services, analyze usage trends, and comply with law. Learn more in How do we process your information?.

With whom do we share personal information? We may share information with our service providers (Tally, Google Analytics, email provider) and in limited other situations. Learn more in How do we share your information?.

What are your rights? Depending on your location, you may have rights regarding your personal information, including access, correction, and deletion. Learn more in Your privacy rights.

How do you exercise your rights? Contact us by referring to the contact details in How can you contact us about this policy?. We will act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

1. What information do we collect?
2. How do we process your information
3. How do we share your information?
4. Do we use cookies and other tracking technologies?
5. How long do we keep your information?
6. How do we protect your information?
7. Your privacy rights
8. Legal basis for processing (EEA / UK / Canada)
9. Do United States residents have specific privacy rights?
10. Do other regions have specific privacy rights?
11. Age requirement
12. International data transfers
13. Controls for Do-Not-Track features
14. Do we make updates to this policy?
15. Governing language
16. How can you contact us about this policy?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We only collect personal information that you voluntarily provide. We do not collect any sensitive personal information.

When you contact us through the Support, we may collect the following information that you voluntarily provide:

• Email address — so that we can respond to your inquiry.
• Message content — your question, feedback, bug report, or other communication.
• Device and app information — if you choose to include details such as your device model, operating system version, or app version to help us investigate an issue.
• Screenshots or attachments — if you choose to include them.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).

• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

• Geolocation Data. We collect approximate location information derived from your IP address (e.g., city or country). We do not collect precise geolocation data (such as GPS coordinates).

2. HOW DO WE PROCESS YOUR INFORMATION?

We process the information we collect solely for the following purposes:

• To respond to your inquiry — answering your questions, addressing your feedback, or investigating a bug report you submitted.
• To improve the App — understanding reported issues or suggestions to improve Zoom Compare. Any feedback used for this purpose is anonymized and cannot be traced back to you.
• To identify usage trends — we may process information about how you use our Website and Support to better understand how they are being used so we can improve them.
• To save or protect an individual’s vital interest — we may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

We do not use your information for marketing, advertising, profiling, or any purpose other than the ones listed above.

3. HOW DO WE SHARE YOUR INFORMATION?

We do not sell, rent, or trade your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your information may be processed by the following third-party service providers:

• Google Analytics — We use Google Analytics to track and analyze the use of the Website. Google Analytics may collect information such as your IP address, browser type, pages visited, and time spent on pages. For more information, see Do we use cookies and other tracking technologies?.
• Tally — The support form on our Website is powered by Tally. When you submit a form, your responses are processed and stored by Tally on our behalf. Tally acts as a data processor. Please review Tally’s terms and policies for details on how they handle data.
• Email provider — When you contact us by email, your message is transmitted and stored by our email service provider in the ordinary course of email delivery.

We may need to share your personal information in connection with, or during negotiations of, any merger, sale of assets, or acquisition of all or a portion of our operations by another entity. We do not share your personal information with any other third parties.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We use Google Analytics on our Website for analytics purposes. To the extent these online tracking technologies are deemed to be a “sale”/“sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section “Do United States residents have specific privacy rights?”

You can manage cookies through your browser settings. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our Website.

Google Analytics: We share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit Google Analytics Opt-out Browser Add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your support communications for as long as reasonably necessary to:

• Resolve your inquiry or issue.
• Maintain a record of the support interaction for quality and reference purposes.

As a general practice, we retain support communications for up to 12 months after your last interaction with us, after which they are deleted or anonymized. You may request earlier deletion at any time (see Your privacy rights).

Data stored by Tally is retained according to Tally’s terms and policies.

6. HOW DO WE PROTECT YOUR INFORMATION?

We take reasonable measures to protect your personal information, including:

• Using HTTPS-secured connections for the Support Form (provided by Tally).
• Limiting access to your personal information to the individual who operates these Services (i.e., us).

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information.

7. YOUR PRIVACY RIGHTS

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include:

• Right of access — You may request a copy of the personal information we hold about you.
• Right to rectification — You may request that we correct inaccurate information.
• Right to restriction — You may request that we restrict the processing of your personal information.
• Right to data portability — If applicable, you may request a copy of your data in a structured, commonly used format.
• Right against automated decision-making — If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review.
• Right to object — In certain circumstances, you may have the right to object to the processing of your personal information.

To exercise any of these rights, please contact us by referring to the contact details in How can you contact us about this policy?. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

For privacy rights specific to United States residents, see Do United States residents have specific privacy rights?.

8. LEGAL BASIS FOR PROCESSING (EU / UK / CANADA)

If you are located in the EU or UK

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following:

• Consent — We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time by contacting us.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate interests — We have a legitimate interest in responding to your support requests and improving our Services, and those interests do not outweigh your rights and freedoms.
• Legal obligations — We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Vital interests — We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time by contacting us.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations
• We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months.

We may also collect other personal information when you interact with us through our customer support channels.

How We Use and Share Personal Information

Learn more about how we use your personal information in How do we process your information? and how we share it in How do we share your information?.

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

• Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)

• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)

• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)

• Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)

• Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)

• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)

• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by referring to the contact details in How can you contact us about this policy?.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section How can you contact us about this policy?.

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

• offer you the products or services that you want

• respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in How can you contact us about this policy?.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

Republic of South Africa

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in How can you contact us about this policy?.

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa)

General enquiries: [email protected]

Complaints (complete POPIA / PAIA form 5):
[email protected]
[email protected]

11. AGE REQUIREMENT

The Services are intended for users who are adults in their country of residence. By using the Services, you represent that you are of legal adult age in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information through the Services, please contact us by referring to the contact details in How can you contact us about this policy? and we will take steps to delete such information.

12. INTERNATIONAL DATA TRANSFERS

Your information may be stored and processed in any country where Tally, Google, or our email provider operates. By submitting information through the Services, you acknowledge that your information may be transferred to and processed in countries outside your country of residence, which may have different data protection laws. We rely on the safeguards provided by our service providers to ensure appropriate protection of your data.

13. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

14. DO WE MAKE UPDATES TO THIS POLICY?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes on the Website or by directly sending you a notification. We encourage you to review this Privacy Policy periodically.

15. GOVERNING LANGUAGE

This Privacy Policy was originally written in English. Translations are provided for convenience and may contain mistakes. In the event of any discrepancy between the English version of this document and any translated version, the English version shall prevail. You can consult the English version of the Privacy Policy.

16. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at [email protected] or contact us via our support form.

This Privacy Policy was partly created using Termly’s Privacy Policy Generator.